With the increasing need for information technology solutions to deliver value to your business, combined with a desire to reduce risk, there is a requirement for solid and dependable support offerings.

Intergen has developed and offers a suite of support offerings to address these requirements. Support from Intergen can include supporting solutions:

• developed by Intergen
• developed by Intergen that include products from other vendors
• not developed by Intergen (subject to review)

Intergen's Support Services team have a strong track record in all aspects of support provision from direct end user support, technical escalation, defect fixes, small enhancements and working with third party vendors. We focus on ensuring production systems work effectively, continue to meet requirements and are easily supportable.

Features of Intergen’s support offerings include:

• Phone: 7 x 24 hr call logging service
• Internet: online issue logging tool
• Email: support email
• Team: dedicated support team, including dedicated developers
• Flexibility: the ability to tailor support solutions to fit your requirements